WHAT IS PERSONAL INFORMATION?
Personal data is information that can be attributed to a living, physical person. Some examples of this may be: Social security number, Name, Address and e-mail addresses and other contact details. Your purchase history can also be classified as personal data and in some cases a personal data can also be an IP address, if this can be attributed to a living, physical person.

Categories of personal data:

• Name
• Social security number
• Contact details (e.g. address, email and phone number)
• Your correspondence
• Details of time of purchase, place of purchase, possible errors/complaints
• Technical information about your equipment

 

WHO IS RESPONSIBLE FOR THE PERSONAL DATA?

MARCHÉ Stockholm
CREANDIS AB (org nr 559431-9955)
Sibyllegatan 61
114 43 Stockholm

WHAT PERSONAL DATA DO WE COLLECT ABOUT YOU AS A CUSTOMER AND FOR WHAT PURPOSE (WHY)? 
You may give MARCHÉ Stockholm information about yourself when you use our services, such as when making a purchase or as a visitor to www.marche.se , when purchasing at MARCHÉ Stockholm pop up events, when subscribing to newsletters and marketing emails or when you contact MARCHÉ Stockholm customer service.

 

IN ORDER TO COMPLETE AN ORDER/PURCHASE
We will store your personal data until the purchase has been completed (including delivery and payment) and for a period of 36 months thereafter in order to be able to handle any complaints and warranty matters. Note that an administration period of up to 30 days may be added. This collection of your personal data is required in order for us to be able to fulfill our obligations according to the purchase agreement. If the information is not provided, our obligations cannot be fulfilled and we are therefore forced to refuse you the purchase. 

When your personal data may be used for the purpose:

• Delivery (including notification and contacts regarding the delivery)
• Handling of payment (including analysis of possible payment solutions which may include a check against payment history and collection of credit information from Klarna)
• Handling of complaints and warranty matters

Categories of personal data that may be processed for this purpose:

• Name
• Social security number
• Contact details (e.g. address, email and phone number)
• Payment history
• Payment Information
• Purchase information (e.g. which item has been ordered or if the item is to be delivered to a different address).
  

 

TO BE ABLE TO HANDLE CUSTOMER SERVICE MATTERS
The processing is necessary to satisfy our and your legitimate interest in handling customer service matters until the matter has been closed.

When your personal data may be used for the purpose:

• Communication and answering any questions to customer service (by phone or in digital channels, including social media)
• Identification
• Investigation of any complaints and support matters (including technical support).

 

MARKETING
If/when you have specifically given your consent to receive direct marketing, MARCHÉ Stockholm will process personal data registered for direct marketing until you unsubscribe or notify MARCHÉ Stockholm that you no longer wish to receive direct marketing. Note that an administration period of up to 30 days may be added. The mailing is made to the people who themselves registered by signing up for the Newsletter or if the person in question had direct contact with someone from MARCHÉ Stockholm. 

When your personal data may be used for the purpose:

• Newsletter sending or other form of direct or email marketing
• For advertisements on the social media where MARCHÉ Stockholm operates.

Categories of personal data:

• Name
• Contact details (e.g. address, email and phone number)
• Details of time of purchase, place of purchase, possible errors/complaints.
  

 

THIRD PARTIES
The information we collect may be shared with our close collaboration partners for analytical purposes. No personal data will be forwarded, exchanged or published outside our organization and our reliable partners.

 

WHERE DO WE PROCESS YOUR PERSONAL DATA?
We always aim for your personal data to be processed within the EU/EEA. In some cases, however, we may have to transfer the information to a country outside the EU/EEA provided there is a legal basis for this.

 

HOW LONG DO WE SAVE YOUR PERSONAL DATA?
MARCHÉ Stockholm processes your personal data as long as it is necessary with regard to the purpose of the current processing and as long as there is a legal basis for the purpose.

 

HOW DO WE HANDLE SOCIAL SECURITY NUMBERS?
When you make a purchase at MARCHÉ Stockkholm and choose to pay with Klarna, you will be asked to enter your social security number. When and if you choose Klarna as a payment method on MARCHÉ Stockholm and thus have to enter your social security number, the social security number is sent directly to Klarna. MARCHÉ Stockholm thus does not manage or store your social security number, even if you filled it in on MARCHÉ Stockholms website.

 

WHAT ARE COOKIES AND HOW DO WE USE THEM?
Cookies are very small text files that are stored on your hard drive when you visit websites. We use first-party cookies and third-party cookies for the main purposes of web functionality, web statistics and marketing. Some cookies are necessary for the website to function properly. This type of cookie keeps track of your settings and makes your shopping experience more convenient by, for example, recognizing your device and remembering your preferences and settings. Cookies are also used to collect information such as the duration of a visit, pages visited, whether a transaction was completed or demographic information such as origin, gender and age. This information is used for analytical purposes and enables us to create the best shopping experience for you. The cookies we use do not collect any information that can be used to track or identify individuals.

 

REMOVE COOKIES
You can easily delete cookies from your computer or mobile device via the browser. For instructions on how to manage and delete cookies, go to the "Help" option in your browser. You can choose to disable cookies or receive a notification each time a new cookie is sent to your computer or mobile device. Please note that if you choose to disable cookies, you will not be able to use all functions on our website.

 

ARE THERE ALSO COOKIES FROM THIRD PARTIES (SO-CALLED THIRD PARTY COOKIES)?
MARCHÉ Stochholm uses some advertising partners that help make our internet offers and website more interesting for you. The cookies used in these cases provide information about, for example: which products you have looked at, if something was purchased, which products were searched for, etc. In this context, some of our advertising partners also register information about which pages you visited before and which products you are interested in. The purpose is to be able to show you advertising that matches your interests as well as possible.

 

RETARGETING
Our website uses a so-called retargeting technology. We use this technology to make our internet offer more interesting for you. This technology makes it possible to appeal to Internet users who have already shown interest in our online store and our products with advertising on our partners' websites.

 

GOOGLE ANALYTICS
This website uses Google (Universal) Analytics, a web analysis service provided by Google Inc. (www.google.se). Google (Universal) Analytics uses methods that enable an analysis of your use of the website, for example so-called "Cookies", text files that are stored on your computer. This generated information about your use of this website is usually transferred to one of Google's servers in the USA and stored there.

By activating IP anonymization on this website, however, the IP address will first be shortened before transmission within the member states of the European Union or in other countries within the European Economic Area. In addition, you can prevent the registration of the data about your use of the website, which is created by cookies (including your IP address), by Google and the processing of this data by Google, by downloading and installing the plug-in in the browser, which you find using the following link:

http://tools.google.com/dlpage/gaoptout?hl=en

Alternatively to the plugin in the browser, you can click on this link to prevent registration through Google Analytics on this website with future effect. In doing so, an opt-out cookie is saved on your terminal. If you delete your cookies, you must click this link again.

 

HOW IS YOUR PERSONAL DATA PROTECTED?
We use IT systems to protect the confidentiality, integrity and access to personal data. This is to ensure that they are protected against unauthorized access, loss, destruction or damage. Only the people who actually need to process your personal data in order for us to fulfill our stated purposes have access to them.

 

CONTACT US WITH QUESTIONS
You can always contact our customer service with questions regarding the handling of personal data. We may make changes to our privacy policy. The latest version of the privacy policy is always available here, on our website www.marche.se 

 

YOUR RIGHTS
You have the right to request confirmation of whether or not we are processing personal data about you. If we do so, you also have the right to see which data we process.

If an information is incorrect, you always have the right to request that it be corrected.

If we process your personal data with consent as the legal basis for the processing, you have the right to withdraw consent at any time with future effect.

Registrants have the right to object to personal data being processed for direct marketing. This is most easily done by unsubscribing from mailings by clicking on the unsubscribe link in the mailing or contacting us.

Registrants always have the right to have their personal data deleted. An exception is if we are required by law to retain the data.

 

COMPLAINT
You can submit a complaint to the Data Protection Authority if you believe that we are processing your personal data in violation of the Data Protection Regulation. Datainspektionen is responsible for monitoring the application of the legislation. Anyone who believes that a company/organisation/authority is handling personal data in an incorrect manner can submit a complaint to the Swedish Data Protection Authority regardless of relationship. You can find contact information for the Swedish Data Protection Authority at www.datainspektionen.se